1. General policy
Mono Translate Pro subscriptions are generally non-refundable once payment has been completed. This applies to both monthly and annual subscriptions, including any unused portion of a paid billing period, except where a refund or withdrawal right is required by applicable law or approved by Paddle.
2. Paddle is our Merchant of Record
Payments for Mono Translate Pro are processed by Paddle, our Merchant of Record. Refund eligibility and processing are subject to Paddle’s Refund Policy and any mandatory consumer rights that apply in your country or region. Nothing in this policy limits rights that cannot legally be waived.
3. Cancellation is not a refund
Canceling a subscription normally stops future renewal charges. Your Pro access remains available until the end of the current paid billing period, after which the subscription ends and Pro access is removed. Canceling does not automatically refund charges already paid.
4. If a refund is approved
If Paddle or applicable law approves a refund, access to the relevant purchased product may cease in accordance with Paddle’s refund policy. A refund and a normal end-of-period cancellation are different billing events.
Saved Mono Workspace data is not automatically deleted because a subscription ends. If access is unavailable after a refund or cancellation, saved videos, notes, projects and history remain associated with the same Mono account and may become accessible again if Pro access is restored later.
5. How to request a refund
You can use the receipt, subscription-management or buyer-support options provided by Paddle to request a refund. You may also contact Mono Translate Pro at monotranslatepro@gmail.com if you need help identifying a purchase or resolving a product issue.
6. Mandatory consumer rights
Consumer protection rules vary by country and may provide statutory withdrawal, refund or defect-related rights. Where those rights apply, they take priority over the general non-refundable policy above.
7. Policy updates
We may update this policy to reflect changes to Mono Translate Pro, Paddle’s policies or applicable law. The version applicable to a transaction is subject to the buyer terms and refund rules in effect for that transaction.
Effective date: September 9, 2026.